AUTOMOTIVE
PODCAST
FOR USED CAR DEALERS!

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Podcast Hosted by Zach Klempf

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Welcome to the
Used Car Dealer Podcast

In the competitive used car marketplace, the Used Car Dealer Podcast, hosted by Zach Klempf, is your go–to source for invaluable insights.

Ditching sales pitches and irrelevant chatter, this podcast delivers straightforward, expert advice specifically for used car dealers and industry professionals.

Featuring interviews with industry titans like Alex Vetter (CEO of Cars.com Inc.), Dale Pollak (Founder of vAuto), and more, each episode is packed with strategies to jumpstart your business.

From sales to F&I management to allied industries, subscribe to the Used Car Dealer Podcast on your favorite platform.

Featured Episode

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Episode 78 - AI, Human Touch & Dealer Loyalty w/ Aaron Kleinhandler of Better Car People

In this episode of the Used Car Dealer Podcast, Zach sits down with Aaron Kleinhandler, CEO of Better Car People, to discuss how AI-powered technology and live agents are transforming dealership engagement.Aaron shares lessons from his private-equity journey leading Spectrio, insights from scaling Better Car People through acquisitions like Proactive Dealer Solutions, and his philosophy on balancing automation with human touch in the BDC.The conversation covers omnichannel customer expectations, loyalty challenges, dealership adoption hurdles, and what the future of AI-driven customer experience looks like in automotive retail.Whether you’re wrestling with reconditioning times, service retention, or scaling lead response, Aaron’s perspective offers practical takeaways for independent and franchise dealers alike.

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Recent Episodes

Episode 77 – AI in Dealerships & EV Retail Innovation w/ Ross Tinkham & Alex Lawrence

Episode 77 – AI in Dealerships & EV Retail Innovation w/ Ross Tinkham & Alex Lawrence

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Episode 76 – NIADA Convention 2025, Dealer Advocacy & Market Shifts w/ Jeff Martin

Episode 76 – NIADA Convention 2025, Dealer Advocacy & Market Shifts w/ Jeff Martin

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Episode 75 - Automotive Tariffs, Inventory & EV Trends w/ Kevin Roberts of CarGurus

Episode 75 - Automotive Tariffs, Inventory & EV Trends w/ Kevin Roberts of CarGurus

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Episode 74 – Modernizing Trade-Ins and Dealer Payments: Tim Zierden, TradePending

Episode 74 – Modernizing Trade-Ins and Dealer Payments: Tim Zierden, TradePending

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Episode 73: Real-Time Lot Management with Mike Hanna of TrueSpot

Episode 73: Real-Time Lot Management with Mike Hanna of TrueSpot

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Episode 72: Automotive BDC & Fixed Operations with John Traver

Episode 72: Automotive BDC & Fixed Operations with John Traver

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Episode 71: Modern Dealership Reconditioning with Randy Kobat

Episode 71: Modern Dealership Reconditioning with Randy Kobat

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Episode 69: AI-Powered Recall Platform with Ryan Maher of BizzyCar

Episode 69: AI-Powered Recall Platform with Ryan Maher of BizzyCar

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Episode 68: Revolutionizing Vehicle Appraisals with Brian Kramer of AccuTrade

Episode 68: Revolutionizing Vehicle Appraisals with Brian Kramer of AccuTrade

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Episode 67: Transforming the RV and Trailer Dealership Experience with EverLogic

Episode 67: Transforming the RV and Trailer Dealership Experience with EverLogic

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Episode 66: Interview w/ Jade Terreberry and Micah Tindor of Cox Automotive

Episode 66: Interview w/ Jade Terreberry and Micah Tindor of Cox Automotive

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Episode 65: Interview w/ Dave Sutton on Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry

Episode 65: Interview w/ Dave Sutton on Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry

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Episode 64: Interview w/ Todd Smith on Identity Verification & Fraud Prevention in the Auto Industry

Episode 64: Interview w/ Todd Smith on Identity Verification & Fraud Prevention in the Auto Industry

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Episode 63: Interview with CPO & CMO of Credit Acceptance on Auto Financing

Episode 63: Interview with CPO & CMO of Credit Acceptance on Auto Financing

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Episode 62: Interview with Mary Bartlett, VP of Business Development at Montway

Episode 62: Interview with Mary Bartlett, VP of Business Development at Montway

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Episode 61: Interview with NIADA CEO, Jeff Martin on NIADA 2024 & Used Car Market

Episode 61: Interview with NIADA CEO, Jeff Martin on NIADA 2024 & Used Car Market

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Episode 60: Interview with Bob Lanham of CarNow on Automotive Digital Retail in 2024

Episode 60: Interview with Bob Lanham of CarNow on Automotive Digital Retail in 2024

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Episode 59: Interview w/ Mike Trudeau, EVP of Business Development at Montway Auto Transport

Episode 59: Interview w/ Mike Trudeau, EVP of Business Development at Montway Auto Transport

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Episode 58: Interview with Kanchana Sundaram, Sr Director of Product & Innovation at Experian

Episode 58: Interview with Kanchana Sundaram, Sr Director of Product & Innovation at Experian

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Episode 57: Interview with Luke Lunkenheimer, From Prison to Successful Multi Rooftop Dealership Owner

Episode 57: Interview with Luke Lunkenheimer, From Prison to Successful Multi Rooftop Dealership Owner

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Episode 56: Interview with Jeremy Robb, Cox Automotive's Sr. Director of Economic and Industry Insights

Episode 56: Interview with Jeremy Robb, Cox Automotive's Sr. Director of Economic and Industry Insights

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Episode 55: Interview with Matt Watson, Serial Entrepreneur with $150M+ Acquisition

Episode 55: Interview with Matt Watson, Serial Entrepreneur with $150M+ Acquisition

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Episode 54: Interview with Amir Hever, CEO of UVeye: Pioneering MRI for Vehicles

Episode 54: Interview with Amir Hever, CEO of UVeye: Pioneering MRI for Vehicles

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Episode 53: Interview on Fraud Within the Automotive Industry

Episode 53: Interview on Fraud Within the Automotive Industry

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Episode 52: Interview w/ Kieran O'Brien of ShopGenie

Episode 52: Interview w/ Kieran O'Brien of ShopGenie

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Episode 51: Interview with NIADA CEO - Jeff Martin

Episode 51: Interview with NIADA CEO - Jeff Martin

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Episode 50: Interview with Steve Greenfield of Automotive Ventures

Episode 50: Interview with Steve Greenfield of Automotive Ventures

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Episode 49: Interview with ASOTU Founders - Paul & Kyle

Episode 49: Interview with ASOTU Founders - Paul & Kyle

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Episode 48: Interview w/ vAuto Founder Dale Pollak on Inventory Management in 2023

Episode 48: Interview w/ vAuto Founder Dale Pollak on Inventory Management in 2023

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Episode 47: Interview with Dennis McGinn of Rapid Recon

Episode 47: Interview with Dennis McGinn of Rapid Recon

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Episode 46: Interview w/ Adam Crowell of ComplyNet on FTC Safeguard & Compliance

Episode 46: Interview w/ Adam Crowell of ComplyNet on FTC Safeguard & Compliance

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Episode 44 - Interview w/ Keith & Chris Mccrone of Dealer 101

Episode 44 - Interview w/ Keith & Chris Mccrone of Dealer 101

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Episode 45 - Interview w/ w/ Melanie Wilson of NIADA

Episode 45 - Interview w/ w/ Melanie Wilson of NIADA

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Episode 43: Interview w/ Bob Voltmann, CEO of the NIADA

Episode 43: Interview w/ Bob Voltmann, CEO of the NIADA

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Episode 42: Interview w/ Melinda Zabritski, Senior Director of Auto Financial at Experian

Episode 42: Interview w/ Melinda Zabritski, Senior Director of Auto Financial at Experian

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Episode 41: Interview w/ Wendy Rinehart of OIADA

Episode 41: Interview w/ Wendy Rinehart of OIADA

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Episode 40: 2022 Interview w/ Bob Voltmann CEO of the NIADA

Episode 40: 2022 Interview w/ Bob Voltmann CEO of the NIADA

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Episode 39 - Interview w/ Bob Hollenshead on 2022 wholesale marketplace & Carvana acquiring Adesa

Episode 39 - Interview w/ Bob Hollenshead on 2022 wholesale marketplace & Carvana acquiring Adesa

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Episode 38 - Interview with Chip Perry CEO of A2Z Sync (Former CEO of Autotrader & TrueCar)

Episode 38 - Interview with Chip Perry CEO of A2Z Sync (Former CEO of Autotrader & TrueCar)

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Episode 37: Interview with Randy Kobat VP of Inventory Management Solutions at Cox Automotive

Episode 37: Interview with Randy Kobat VP of Inventory Management Solutions at Cox Automotive

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Episode 36: Interview with Jasen Rice President of Lotpop on Inventory and lot management

Episode 36: Interview with Jasen Rice President of Lotpop on Inventory and lot management

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Episode 35: Bill Zadeits President of Cherokee Media (Auto Remarketing & Used Car Week)

Episode 35: Bill Zadeits President of Cherokee Media (Auto Remarketing & Used Car Week)

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Episode 34: Lissette Gole Head of Automotive Retail at Google on Used Car Sales

Episode 34: Lissette Gole Head of Automotive Retail at Google on Used Car Sales

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Episode 33: Joe McCloskey of the NIADA on 50 years in the used car business

Episode 33: Joe McCloskey of the NIADA on 50 years in the used car business

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Episode 32: Inventory Management with Danny Zaslavsky of VinCue

Episode 32: Inventory Management with Danny Zaslavsky of VinCue

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Episode 31: Inventory Marketing with Chris Lentz of AutoSweet

Episode 31: Inventory Marketing with Chris Lentz of AutoSweet

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Episode 30: Auto Marketing with Ilana Shabtay of AutoLeadStar

Episode 30: Auto Marketing with Ilana Shabtay of AutoLeadStar

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Episode 29: Bob Voltmann of the National Independent Automobile Dealers Association (NIADA)

Episode 29: Bob Voltmann of the National Independent Automobile Dealers Association (NIADA)

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Episode 28: Backlot Cars on Online Wholesale & Used Cars

Episode 28: Backlot Cars on Online Wholesale & Used Cars

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Episode 27: Used Car Inventory and Merchandising in 2021 + SnapLot 360

Episode 27: Used Car Inventory and Merchandising in 2021 + SnapLot 360

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Episode 26: Dealership Social Media, Branding, & Customer-Buying Process

Episode 26: Dealership Social Media, Branding, & Customer-Buying Process

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Episode 25: Carvana, Vroom, Digital Retail, CRM, & Used Car Marketplace

Episode 25: Carvana, Vroom, Digital Retail, CRM, & Used Car Marketplace

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Episode 24: Director of TXIADA on importance of dealer associations

Episode 24: Director of TXIADA on importance of dealer associations

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Episode 23: CEO of Cars.com Inc on Used Car Dealers Online Presence

Episode 23: CEO of Cars.com Inc on Used Car Dealers Online Presence

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Episode 22: Used Car Dealer Operator on Challenges and Success of 2020

Episode 22: Used Car Dealer Operator on Challenges and Success of 2020

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Episode 20: Bob Lanham of Facebook how dealers can leverage Facebook Marketplace

Episode 20: Bob Lanham of Facebook how dealers can leverage Facebook Marketplace

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Episode 19: Ken Hill the Managing Director at 700 Credit

Episode 19: Ken Hill the Managing Director at 700 Credit

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Episode 18: Brian Moody the Executive Editor at KBB/Autotrader

Episode 18: Brian Moody the Executive Editor at KBB/Autotrader

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Episode 17: David Foutz of Cox Automotive on Margin Compression & what’s in store for 2021

Episode 17: David Foutz of Cox Automotive on Margin Compression & what’s in store for 2021

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Episode 16: James Maynard, Cox Automotive discusses Digital Retail and Fixed Ops

Episode 16: James Maynard, Cox Automotive discusses Digital Retail and Fixed Ops

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Episode 15: Charlie Chesbrough of Cox Automotive Sr. Economist

Episode 15: Charlie Chesbrough of Cox Automotive Sr. Economist

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Episode 14: Ed French ~ Used Cars/Service/Human Capital

Episode 14: Ed French ~ Used Cars/Service/Human Capital

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Episode 13: Dale Pollak Founder of vAuto and Industry Legend

Episode 13: Dale Pollak Founder of vAuto and Industry Legend

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Episode 12: Bob Hollenshead Largest Wholesale Operator in North America

Episode 12: Bob Hollenshead Largest Wholesale Operator in North America

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Episode 11: Carvana at $20B market cap, Vroom IPO, and disrupters

Episode 11: Carvana at $20B market cap, Vroom IPO, and disrupters

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Episode 10: Matt Watson CTO/Co-Founder of Vin Solutions

Episode 10: Matt Watson CTO/Co-Founder of Vin Solutions

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Episode 9: Andrew Gordon, Founder of DealerScience

Episode 9: Andrew Gordon, Founder of DealerScience

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Episode 8: Zach & Steve Kick-Off May 2020

Episode 8: Zach & Steve Kick-Off May 2020

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Episode 7: Steve Greenfield‎ discusses digital retail, inventory, & COVID-19

Episode 7: Steve Greenfield‎ discusses digital retail, inventory, & COVID-19

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Episode 6: Cox Automotive's Amardeep Kumar‎ thoughts on Used Cars

Episode 6: Cox Automotive's Amardeep Kumar‎ thoughts on Used Cars

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Episode 5: COVID-19 aka Corona Virus and Auto Dealerships

Episode 5: COVID-19 aka Corona Virus and Auto Dealerships

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Episode 4: It's Finally 2020 Used Car Dealers!

Episode 4: It's Finally 2020 Used Car Dealers!

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Episode 3: Tom Hampton 3rd generation car guy Independent dealer

Episode 3: Tom Hampton 3rd generation car guy Independent dealer

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Episode 2: Carvana & Online Car Buying

Episode 2: Carvana & Online Car Buying

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Episode 1: Used Car Dealer Podcast

Episode 1: Used Car Dealer Podcast

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